We all live on the net now and if we are a business owner we always want to know what our customers think and feel about our website. The best way we can do this is through feedback. You can have feedback forms but its shown that many people don’t utilize those. You could also send out e-mails asking for feedback. The best way to do it though is to have a pop-up survey of one or two question on your website.
Key Takeaways:
- Anyone who owns or runs an eCommerce site, whether large or small, knows the importance of customer feedback.
- With the growing use of social media, it’s not uncommon for negative feedback to go viral and hurt the credibility of a brand.
- You can increase the efficiency of your online chat by making it proactive: set the live chat window to appear whenever a customer has been reading a page for a long time, for example, 20 seconds.
“Collecting customers’ feedback is a critical piece in the conversion-research puzzle. Keep in mind that the tone of your communication should be conversational because it’s much easier to engage the customers.”
Read more: https://blog.getresponse.com/ask-customers-questions-get-feedback.html
